How to Reach Us

What to Expect When You Contact Us

When you reach out to us—whether by phone or in person—you’ll find a space rooted in compassion, respect, and safety. We know how difficult it can be to take that first step, and we’re here to walk with you at your own pace. Our trained staff will always first make sure you are in a safe space to speak with us and may ask you for information to help us assist you as best as possible. You may decline to answer any questions and you may end the call at any time.

What can you expect from us:

• Compassionate, nonjudgmental support, no matter your situation.
• Patience and presence as you share what you’re comfortable with, when you’re ready.
• Honesty about available resources, options, and limitations.
• Responsiveness to your needs, while also balancing the safety you and the wider community.

What we invite from you:

• Bring your whole self—as you are.
• Share only what you’re ready to. There’s no pressure to tell us everything.
• Let us know your boundaries, and trust that we’ll honor them.
• Come as you are—we’ll meet you there.

You don’t have to have it all figured out to begin. Just reaching out is a powerful start.

Where to Park

Parking for visitors is available around the corner from our offices in the One Bergen County Plaza building, at 55 COURT STREET, at the corner of Court and River Streets. There are signs directing visitors to the visitor parking garage. The guard at the security booth by the One Bergen County Plaza building can also direct you to the proper garage. Bring your parking ticket with you to your appointment. Ask your counselor about parking fee waiver availability. Handicapped parking is available on the piazza in front of the main lobby entrance to One Bergen County Plaza.

Want to Learn More About Specific ADV Programs?

To connect with specific ADV programs, please contact our main line (201-336-7575) and follow the prompts or contact the following key staff below. Be advised that all non-emergency calls and messages will be returned within 1-2 business days.

For non-crisis, general inquiries about our services and programs

Persons can fill out the secure online form below, or call the 24/7 Crisis Hotline: 201-336-7575.

How to Stay Connected to our Domestic Violence Programs and Networks

Are you interested in learning more about ADV’s work to eradicate domestic violence in Bergen County? Sign up for our newsletter mailing list to receive important updates regarding our programs and services, community events, professional training schedules, volunteer and employment opportunities, and all other happenings at ADV!

Are you a Provider/Advocate Interested in Making a Referral?

ADV continually seeks strong partnerships with community advocates and providers to ensure those in need have access to our services. We’re also here for you and your clients, offering additional education on intimate partner violence, details about our programs, and guidance on community resources. To ensure clients receive our quick attention, ADV has developed a streamlined referral process for clients and those supporting them with the following options:

1. If the client is amenable, providers and advocates are able to contact the ADV 24/7 hotline and speak to one of our counselors with the client or collect information on the client’s behalf
2. Advocates and providers can submit demographic and basic information about the client through a HIPAA-compliant form to help us work collaboratively towards client goals. If clients are amenable, ADV staff will contact them (or the referring advocate) within 24 hours. For access to the form, please click the button below: